COMMON QUESTIONS
A few things you might be wondering.
Buying, privacy, what works where — answers below. If your question isn't here, email hi@panorix.app and we usually reply within 24 hours.
01
General
What Panorix is, who it's for, and where it works.
What is Panorix?
Panorix is a Chrome extension for capturing panoramic and full-page screenshots, with editing tools and an AI-friendly export. It runs entirely in your browser — no upload, no account.
How is Panorix different from old-school screenshot extensions?
First-generation extensions break on modern apps with lazy-loading, virtual scroll, or fixed sidebars. Panorix is rebuilt from scratch for those cases — and adds AI-ready export so long captures stay readable when you hand them to an LLM.
What websites does Panorix work on?
Most websites work, including the modern apps that other tools struggle with: Notion, Claude, Gmail, Lark / Feishu Bitable, Airtable, Miro, FigJam, Medium, and similar. If a page misbehaves, email hi@panorix.app — we'll take a look.
Does Panorix work on Mac, Windows, and Linux?
Panorix runs inside Chrome, so it works on any operating system Chrome runs on — Mac, Windows, Linux, and ChromeOS. Edge and other Chromium-based browsers may also work but are not officially supported.
02
Features
Panorama, HiDPI, AI Reading, and the editor.
What is panorama capture?
Panorama capture lets you grab content that scrolls beyond the viewport — vertically, horizontally, or both. One screenshot for an entire spreadsheet, infinite canvas, or long form, no matter how it scrolls.
What is HiDPI export?
HiDPI export preserves the native device pixels Chrome captured. On Retina or 4K displays, that means up to 3× the pixels of a standard export — text and fine details stay sharp.
What is "AI Reading" export?
AI Reading slices your long screenshot at 2880-pixel chunks and packs them as a no-compression ZIP. When you drop the chunks into ChatGPT or Claude, the LLM backend doesn't re-compress them, so text stays sharp enough to read. See the AI Reading page for the full story.
Can I edit screenshots after saving them?
Yes. Panorix uses a vector-layer editor, so save the editable file, reopen it tomorrow, and your annotations stay editable — never flattened into pixels.
03
Pricing & Account
What's free, what's Pro, and how billing works.
What's free vs Pro?
Free includes single-frame screenshot, basic vertical scroll capture, and PNG / JPG export. Pro adds panorama capture (panorama / horizontal / grid), HiDPI export, AI Reading export, the full 7-tool editor with vector layer + color picker, re-edit of saved screenshots, and priority support.
How much is Pro?
$19.99 per year, billed annually. Pro features will ship with v1.0.0; until then the current Chrome Web Store version is fully free.
Can I cancel anytime?
Yes. Cancel through Lemon Squeezy and you keep Pro access until the end of your current billing period. No future renewals, no questions asked.
Do I need an account to use Panorix?
Free use needs no account. Pro will require a one-time license check per browser when Pro launches in v1.0.0 — no email/password sign-in is planned.
04
Refunds & Support
Refund window, bug reports, and how to reach us.
What's your refund policy?
Full refund within 14 days of your initial Pro purchase. Email hi@panorix.app with a brief reason — we respond within 5 business days. See Terms section 4 for full details.
What if a feature doesn't work for my page?
Email hi@panorix.app with the URL, your browser version, and a short description of what happened. We investigate page-specific bugs and ship fixes when we can. If a Pro feature genuinely fails for you and we cannot fix it, refunds beyond the 14-day window are evaluated case-by-case.
How do I contact support?
Email hi@panorix.app — that's the fastest way to reach us. No support portal, no chatbot.
Still have questions?
Drop us an email — purchase questions, custom enterprise needs, partnerships, all welcome.